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Returns & Exchanges

At CULTure we aim to please, and if you aren’t completely in love with your purchase then you’ll be pleased to know that we stand behind our customers 100%. Unworn, unused purchases are eligible for return within 30days of your receiving it. Unfortunately we can’t exchange the dress your roommate ‘accidently’ borrowed for her office social and subsequently spilled Merlot on; but if it still has the tags and hasn’t been worn or washed, we can help you out. All exchanges will be inspected, processed and shipped back to you within 5 days of our receiving it.

Non-Refundable Items
Do to reasons like ‘rules’ and ‘regulations’ we won’t be able to exchange the following items:

• Any item purchased on a Final Sale
• Hair Accessories
• Fashion Earrings
• Body Jewellery
• Warranty policy

In keeping with our theme of properly looking after our customers; we provide all body jewellery with a lifetime warranty against manufacturers defects! Yeah, jewellery that lasts a lifetime. For example, if your fancy new ring becomes discoloured, or loses a stone? Just package it up, send it back, and we will replace with a brand new piece of the same style free of charge. If we are out of stock on that item? We’ll give you a credit for the full value. We’re cool like that.